A. We are a wholesale distributor that supplies parts and equipment to an established customer base. More information can be found on our ABOUT US page.

A. Almost all of the manufacturer's websites have an up to date dealer locator. We have links to most of these at the bottom of their corresponding page. We also have another page with as many other manufacturers listed for your convenience. You can go HERE to look for a specific manufacturer.

A. One of the prerequisites (as listed in our policies and procedures) is that any part coming back to us must be in a resalable condition. This means in it's original, unmarked and reusable, packaging. Parts received due to our error will not be charged a restock fee. Other returns are subject to a 20% restock fee. Engines, shortblocks, chemicals, "Code 1" parts, blades and accessories are NOT returnable.

A. While the manufacturer may warrant product supplied by Brown & Wiser, we make no warranties of merchantability or fitness or any other warranties, express or implied, with respect to such goods. Each manufacturer has their own procedure for handling the product they manufacture. You can contact us regarding these procedures.

A. We offer open accounts (upon approved credit application) with terms of Net 10th of the following month. We also accept Visa, MasterCard and Discover at point of sale. A third option is COD (default without a completed credit application). Open accounts that do not remain current may automatically be placed on COD and/or have orders held until the account is current.

A. While we do accept Visa, Mastercard and Discover at point of sale, we ask that you remit any balances accrued on an open account by check on or before the 10th of the following month. If you wish to use a credit card, let us know when your order is placed and we will process this specific order using your credit card even though you would like to continue placing other orders on your open account.

A. Though most of the manufacturers we represent limit us to specific territories, some manufacturers have no restrictions and allow us to provide their products all over the United States.

A. Our primary job is to supply products to established retailers. If there are no retailers within a reasonable amount of distance from your location, the individual manufacturers generally allow us to provide items to the end user as long as they are inside our assigned territory. Other exceptions can include municipalities, schools and specialized companies. If you need help finding something feel free to post in our Brown & Wiser Forums.

A. Most equipment manufacturers we represent require their products to be serviced and tested before turning over to the end user. Many also require attendance at periodic updates, stock on hand and the ability to complete repairs for their equipment. As long as you meet these requirements and are within our assigned territory you may establish an account and purchase these products from our company.

A. Yes, there are many of our accounts that don't sell equipment.

A. We accept orders by telephone, fax, place an order though our webpage here and through our Wiser Access OnLine order system (learn more about that here). Our outside salespeople are also glad to accept your order when they visit your location.

A. We have specific days we order from each manufacturer in order to receive prepaid shipping. We can order on alternate days but the shipping cost to get the parts will be passed on to the customer, therefore this is done by request only. You can contact us to learn our specific order day for each manufacturer.

A. As a general rule of thumb we do not. This is because there is almost always distribution already established in other countries so the cost of shipping coupled with customs and taxes raise the cost of items to a point where it is not feasible.

A. Once an order is entered in the computer we need to get approval from the bank before the order will print in the warehouse. Shipping charges must be included in the approved amount. We use a flat rate plus calculation, that taken together, approximates the actual shipping charges of your order. For more information you can contact us.

A. UPS must be contacted. UPS will ask for a UPS tracking number, invoice or PO number, confirmation of destination address with phone number, item description(s) and part number(s), repair/replacement cost and total value of shipment. They will require the package to be held (if damaged) for a minimum of 5 business days for inspection. Once inspection is complete or waived Brown & Wiser will be notified by UPS of result. For more information on this you may contact us.

A. Some manufacturers have a dropship fee they charge on orders going to a third party. At this time NORAM is the only manufacturer we represent doing so. They assess an additional $15 on orders we have shipped directly to our customer.

A. Not all of the companies we order parts from will ship directly to our customers. If you need more information contact us.

A. In order to bill our customers the correct freight amount, we do not bill for truck freight until we receive an invoice from the trucking company (usually 7-10 days). Most carriers give us a discounted rate due to our large volume and we are able to pass on these savings if we wait until we receive an invoice before we bill our customer.

A. There are several different ways but the easiest is to plug in a drill. With the generator running pull the trigger on the drill and give the chuck a quick spin in the opposite direction the drill is set to. DO NOT hold on to the chuck. When done properly the generator will immediately start generating electricity and that chuck will start spinning.

A. Not likely. Chances are the head gasket needs to be replaced. There is a thin spot on the gasket that has a tendency to go bad.

A. If the gasoline in the carburetor is fresh and clean the first thing to look at, especially if a new spark plug has been installed, is the gap on the plug. It should be set at .020". Anything more than that and it could cause this problem.

A. Because of the formulation of gasoline it goes stale fairly quickly (after about 90 days). To keep this from happening use fuel stabilizer in the fuel can. Put the apportioned amount of stabilizer in the can and get fresh gas from the gas station. Drain the fuel from the fuel tank and carburetor and put the new stabilized fuel in the fuel tank. Run the engine for 5-10 minutes and you're set for over the Winter.

A. Everything has identifying information. There are different names for this information but two that are steadfast are make and model number. Other very helpful information would be type numbers, code numbers, specification numbers and serial numbers. When needing service help the more information the better. These things can be found on the starter housing, OHV valve cover, near the spark plug, on a decal glued to the starter housing, on a metal tab over the muffler or cast into the block of the engine. On equipment there is always a data plate located somewhere on the frame or body that will usually name the manufacturer as well.

A. Most engine manufacturers have repair manuals available to purchase that covers nearly all aspects of an engine. For more personalized help we have a tech support section of our forums you can post and answer questions.